Goals and Expectations – Two Powerful Managerial Tools

Let’s have some fun. For each of the eight statements that follow, determine whether you believe it is a goal or an expectation: 
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1. Be on time for all meetings.  
2. Demonstrate core values in all interactions with co-workers.  
3. Keep project team informed of progress by updating Task Tracker weekly.  
4. Process invoices in a timely manner.  
5. Ask open-ended questions to develop an accurate understanding of clients’ needs.  
6. Respond to emails within eight business hours.  
7. Meet or exceed work quality metrics.  
8. Meet or exceed work quantity metrics.  

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