​Where you focus your
​attention is where ​the vehicle you're driving ends up

What is true for driving a car is also true for managing people. What you focus on matters. With 60 minutes and this book, you will learn how to: 
  • Avoid three common mistakes managers make
  • Craft work goals that take employees out of their comfort zones, into their growth zones, without encroaching on their panic zones
  • Deliver sincere, specific recognition and provide feedback in a flash to boost engagement, performance, and results
  • Entrust employees with greater responsibility without micromanaging them
  • Use no-nonsense strategies to address three threats to productivity: inefficient practices, time wasters, and bad habits
“Focus on This, Not That"
​is the latest title in the SMARTER IN AN HOUR series

Let’s redefine what meetings can and should be

​The secrets to successful, effective meetings aren’t complicated. With the strategies in Don’t Waste My Time and 60 minutes:
  • You can inspire meeting members instead of boring them.
  • You can engage participants instead of speaking to “attendees.”
  • You can achieve real results instead of closing meetings with “we can finish this up next time.”
People don’t mind meetings—just ones that waste their time. Got an hour?
“Don’t Waste My Time"
​is the debut title in the SMARTER IN AN HOUR series

​Can 10 pounds of training fit into a 5-pound bag?

Impossible right? Especially when time is tight and expectations are high. Yet, in today’s time-constrained workplace, organizations must develop their workforce faster and faster if they hope to compete and achieve business results.

In Same Training, Half the Time, top trainer and instructional designer Kimberly Devlin distills the strategies essential to designing, developing, and delivering better training in half the time. Read it and develop your skills for creating meaningful learning events that lead to better training results—and do so with less stress.

Developing your people, but short of time? Need it now? Kimberly Devlin to the rescue. Kimberly leads you to the fastest, as well as the best learning techniques I’ve seen gathered in one spot: Same Training Half the Time.

Elaine Biech, world-class trainer, speaker, master instructional designer, and author of more than 60 talent development books

Developing your people, but short of time? Need it now? Kimberly Devlin to the rescue. Kimberly leads you to the fastest, as well as the best learning techniques I’ve seen gathered in one spot: Same Training Half the Time.

Elaine Biech, world-class trainer, speaker, master instructional designer, and author of more than 60 talent development books

​Now Available
​in Simplified Chinese

Released May 2019
Published by: Hangzhou Blue Lion Cultural & Creative Company

​Want to get things done?

Rambling group discussions, tangential concerns, difficult attendees, and unclear objectives can all derail a facilitated event—and often do. But effective facilitators do more than avoid these pitfalls—they have developed good habits that enable them to ease the way for groups to achieve desired outcomes, redirect groups to constructive paths, and rally commitment to action plans among other things. 

Expert trainer and facilitator Kimberly Devlin has designed interactive half-day, one-day, and two-day workshops to develop the essential skills of facilitating meetings that achieve results. Complete with all the activities, handouts, assessments, and presentation slides you will need to accelerate learning, these programs simplify planning your next workshop, whether you are new to facilitation or a seasoned pro.

​Effective customer service training covers more than niceties.

​Organizational profitability is threatened when staff are unable to manage customer needs. Yet it takes more than soft skills training to turn these situations around. A great customer service training covers essential behaviors, service strategies, and service systems that together ensure an exceptional customer experience. Yes, this includes communication skills. And goes further, to streamline processes, boost productivity, simplify the customer experience, and more.

Training authority Kimberly Devlin presents two-day, one-day, and half-day workshops that support employees in any industry and environment, not just the call center. Each workshop introduces techniques for managing challenging customers and situations and also offers opportunities to apply new skills to service interactions.